Privacy Policy

1. Information we collect

Information you give us

• Contact details — name, email address and phone number (if you provide one).
• Order details — shipping address, products purchased and order history.
• Payment information — card details are entered at checkout and processed by our payment provider. We do not store full card numbers or security codes.
• Messages — anything you send to our customer care team.

Information collected automatically

• Device and browser type, IP address, approximate location and the pages you view.
• Your shopping cart and site preferences, saved in your browser’s local storage so your cart is kept between visits.
• Cookies and similar technologies used for site functionality and analytics (see Section 6).

2. How we use your information

• Process, ship and support your orders, returns and refunds.
• Send order confirmations, shipping updates and service messages.
• Send marketing emails and SMS messages, only where you have opted in.
• Prevent fraud, keep the site secure and meet our legal obligations.
• Understand how the site is used so we can improve our products.

3. Email and SMS marketing

If you tick the consent boxes in our forms, we will send you marketing emails and/or recurring automated marketing text messages to the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

• Email: unsubscribe at any time using the link in any email.
• SMS: reply STOP to opt out, or HELP for help.

We do not sell or share your mobile number or SMS consent with third parties for their own marketing.

4. How we share information

We do not sell your personal information. We share it only with:

Who	Why
Payment processors	To charge your card securely.
Shipping and fulfillment partners	To pack and deliver your orders.
Email, SMS and database providers	To store sign-ups and to send messages you agreed to receive.
Analytics providers	To measure how the site performs.
Authorities or professional advisers	When required by law, to enforce our Terms, or to protect rights and safety.
A buyer or successor	If our business is sold, merged or reorganized.

5. Cookies and local storage

We use cookies, local storage and similar technologies to keep your cart, remember whether you have seen our sign-up popup, and measure traffic. You can block or delete them in your browser settings, though some features, such as the cart, may then not work properly.

6. Data retention

We keep order records for as long as needed for accounting, tax and legal purposes. Marketing contact details are kept until you unsubscribe or ask us to delete them.

7. Your rights

Depending on where you live (for example California, Virginia, Colorado or the EU/UK), you may have the right to access, correct or delete your personal information, to opt out of targeted advertising, and to receive a copy of your data. Email us to make a request. We will verify your identity first and will never treat you differently for exercising these rights.

8. Children

Our site is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

9. Security

We use reasonable safeguards, including encrypted (HTTPS) connections and a third-party payment processor. No system is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time and will change the “Last updated” date above when we do. Significant changes will be highlighted on the site or sent by email.

11. Contact us

Questions about your privacy? Get in touch: